Support

We are here to help.

Four ways to reach us, depending on what you need.

General questions

Pre-sales, discovery, or just want to talk. Usually replied to within a business day.

Billing & invoices

Questions about invoices, receipts, or payment methods.

Legal & compliance

DPAs, security questionnaires, subprocessor lists, vendor onboarding.

Active-client incidents

If you are an active retainer client and have an urgent production issue, use the incident channel in your shared workspace. We respond 24/7 within the SLA.

Response times

We aim to acknowledge all non-urgent email within one business day during office hours (Sun–Thu, 09:00–18:00 Asia/Amman).

Urgent production issues for active retainer clients follow the Service Level Agreement: 30-minute response for Critical, 2 business hours for High.

We do not use phone support as a primary channel — we find that written context reduces back-and-forth. If a call is needed, we will schedule one.